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Timing belt jump - Page 3
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Thread: Timing belt jump

  1. #21
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    Stateline takes appointments, but to just to have it sit there and not have anyone diagnose it. That to me is just bad business. I havent blasted the dealership out all over social media. I just joined Twitter to private message Fiat cares. Dont have Facebook/ meta or any of the social media platforms. This is the only social thing I have is the fiat forum .

  2. #22
    Amministratore Fiat500USA's Avatar
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    Usually what happens at a dealer is they have to take care of the appointments that have booked maybe weeks in advance. When you get towed in, they try to fit you in. However, as you can imagine, the folks that waited patiently weeks for an appointment get furious that someone gets in front of them. Add in they also are expected to have loyalty and take care of folks that bought cars, maybe even multiple cars, from them and you can see a little of what could be going on there. Still, a week is really pushing it and I feel for you..

    They should give realistic times and not over promise. Most of these places don't have good communication so you are left in the dark as to what is going on, which makes everything worse. I hope it all works out for you. Hang in there. We're pulling for you.
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  3. #23
    Moderato map's Avatar
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    That happened with my car once. I was in for an oil change and made an appointment to have them diagnose the flashing odometer. While I was waiting, the service manager asked if it was OK for them to diagnose the problem at that time. One of the scheduled cars didn't show up and the previous was a simple fix... so they had an opening. As I was leaving, a flatbed pulled up to drop off a car, hauled from over 100 miles away.

    Every dealer can be different, but he said scheduled appointments got priority and drop-offs got second priority; could be fixed if the schedule had an opening or could take longer than appointments. (Taking longer? I'd think they'd schedule a slot in their appointment calendar.)

  4. #24
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    Since your car is out of warranty, you might want to find another good shop.

  5. #25
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    I understand the hierarchy at dealerships. I used to work at one. You would think with the 1.4 liter fire engine which is in Jeeps and dodges that at least a mechanic could diagnose the problem, then have the fiat mechanic work on it. I know there is a work shortage nationwide. I hot that contacting fiat cares and having a case assigned that maybe I’m getting somewhere. I hate to tow it to the other fiat dealer which is further away. That would be 300.00 just in tows. All I want is to find out what is wrong and go from there . I don’t think that’s being unreasonable. Keeping my fingers crossed and staying positive. I’m not mad at Fiat. Just the dealership.

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  7. #26
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    Our old FCA dealership, that once carried the Fiat brand. Won’t even touch a Fiat vehicle now. Even though the engines are similar to the Renegrade, 200, and the Dart. They claim, they don’t have technician to work on any Fiat cars now. We only have on Fiat studio left. It always shared it’s space, with a Lincoln service department. My car hasn’t seen a Fiat dealership in the 6th of the 10 years of ownership.

    I know our only Fiat dealership, has one tech left. To service any of the Fiats. I tried to make a appointment, to have my automatic
    Transmission cable to be replaced. Under the manufacturer recall. I was told, they were 4 weeks out, to get my car in.

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  9. #27
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    Well after several phone calls and tweets from Fiat cares . I finally got a mechanic at the dealer to look at at. They said I need a new engine. He said with my car only having 46,000 he will try and submit a warranty claims. He said no promises . I will have an answer Monday due or the holiday this week. I found an interesting article on line stating they all fiat certified pre owners are covered by 7 year 100,00 powertrain warranty.
    Warranties

    Fiat CPO vehicles come with a 7-year, 100,000-mile limited powertrain warranty and a 3-month, 3,000-mile comprehensive “Maximum Care Warranty” that covers over 5,000 vehicle components. The powertrain warranty covers repair or replacement of most powertrain components, including the transmission, engine, and driveline.
    The powertrain warranty’s timeline starts from the vehicle’s original in-service date and the 3-month warranty begins on the CPO vehicle’s sale date. Both warranties require a deductible, but Fiat says to check with the dealer for specifics. Both warranties can be upgraded and extended. FCA offers plans that can stretch the warranties to last the lifetime of the vehicle, which includes a comprehensive warranty option.
    Perks

    Emergency Roadside Assistance
    Fiat’s CPO vehicles are covered by roadside assistance for the duration of the vehicle’

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  11. #28
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    I hope they can help you out. Did they say it was the belt? A belt should NEVER fail in 46K miles unless it's over 10 years old. The only exception I've heard of this (this century) was in a Hyundai. IIRC, a valve let loose, locking/destroying the engine. They tried to blame it on the timing belt (which snapped because of the force).

    Hopefully yours is part of the Certified Preowned program. As I understand it, dealers who don't have a Fiat certified mechanic can't certify a Fiat. For my local FCA dealer, about 10% of their used inventory is certified (currently 14 out of 150 used vehicles). Most of the rest get a 60 day, 3000 mile, warranty. They usually only certify exceptional one-owner cars.

    It seems odd that used cars have a longer warranty than a same owner, properly maintained car, but it's fairly common in certified programs for most mfgrs. As I understand it, they tack on a few bucks to cover the warranty cost so a buyer might do as well just buying the extended warranty.

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