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OMP Lower Brace (cheapest) REVIEW - Page 4
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Thread: OMP Lower Brace (cheapest) REVIEW

  1. #31
    Junior Member RacerJohn's Avatar
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    Quote Originally Posted by texanbrit View Post
    https://corsaforzaperformance.com/re...change-policy/

    Your return policy doesn't really address how you will handle return of faulty parts very well. If this was an FMIC, rather than a brace bar, would you expect your customer to return it and not drive their car for however long it takes for you to return it or would you expect them to go through the effort of reinstalling the SMICs?

    You shipped your customer a part with the holes in the wrong place, I would think you would bend over backwards to make him happy rather than risk losing him as a future customer or have him share a poor opinion of your company and potentially cause you to lose other sales.

    Also shaming your customers in public never seems to be a strong marketing strategy.

    That's just my opinion and you're welcome to ignore it. Most people do.
    If you look at the timeline, the customer says he doesn't like the product so there is no reason to send another one. Why would a vendor send out another one to someone who doesn't like the product saying I'm not impressed and not a fan of such and such? If he wanted another one he should have stated it. CFP replied in a timely manner to send a shipping label and a full refund. Sounds perfect to me.

    What is weird is 4 days later complaining about getting a shipping label and a full refund and saying they are going to keep the product and then after 44 days of using the item pretending like the previous conversation never took place and demand a refund.

    If the customer doesn't want a new replacement part, they should have reinstalled tho old part and send back the item purchased and not expect to use it indefinitely. it is not a vendors problem that someone changes their mind and now doesn't want their part. I don't blame cfp for setting the record straight in this case.
    2013 Abarth in need of mods!

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    Quote Originally Posted by RacerJohn View Post
    If you look at the timeline, the customer says he doesn't like the product so there is no reason to send another one. Why would a vendor send out another one to someone who doesn't like the product saying I'm not impressed and not a fan of such and such? If he wanted another one he should have stated it. CFP replied in a timely manner to send a shipping label and a full refund. Sounds perfect to me.

    What is weird is 4 days later complaining about getting a shipping label and a full refund and saying they are going to keep the product and then after 44 days of using the item pretending like the previous conversation never took place and demand a refund.

    If the customer doesn't want a new replacement part, they should have reinstalled tho old part and send back the item purchased and not expect to use it indefinitely. it is not a vendors problem that someone changes their mind and now doesn't want their part. I don't blame cfp for setting the record straight in this case.
    yeah this customer seems to have been 'called out' by a decent & trustworthy vendor. a shipping label & full recompense is sufficient response to a defective product.

    maybe this should be made into a poll, now the relevant info has been released. a right or wrong style of vote i know who my moneys (monies?) on!

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