We have had our 2015 500e for about 14 months. We bought it with 17,000 miles on the odometer and we are now up to about 30,000. About six months ago, we started to hear a clunk sound that is generated in various driving conditions. A variety of things can cause the clunk such as braking into a stop and accelerating from a stop. Turning from the street to enter our driveway pretty reliably produces the clunk. Our driveway is on an uphill and has an s-curb at the street. The clunk does not happen when we drive over the curb with the wheels turned, but instead occurs when straightening the wheels and heading up the driveway. It is as if the combination of turning the wheel and going over the curb makes something shift slightly. Then whatever has shifted slightly moves back into place upon wheel straightening and produces the clunk sound.
Our local dealer has seen the car twice. First attempt was to change the half-axles. No improvement. Next attempt had two techs using a tool called chassis ears to try to find this sound. The techs have no problem producing the clunk sound on their test drives. So this is not the mystery sound that only the owner hears but does not present itself on test drives for the techs. The techs hear the sound but just can't diagnose where it is coming from. Before our warranty expires in a few weeks, we are going to bring the car to another dealer here in the Phoenix area to see if a different tech with fresh eyes and ears can figure this out.
Has anybody experienced a similar scenario with the clunking sound? If yes, what was the source of the problem in your case?
Our local dealer has seen the car twice. First attempt was to change the half-axles. No improvement. Next attempt had two techs using a tool called chassis ears to try to find this sound. The techs have no problem producing the clunk sound on their test drives. So this is not the mystery sound that only the owner hears but does not present itself on test drives for the techs. The techs hear the sound but just can't diagnose where it is coming from. Before our warranty expires in a few weeks, we are going to bring the car to another dealer here in the Phoenix area to see if a different tech with fresh eyes and ears can figure this out.
Has anybody experienced a similar scenario with the clunking sound? If yes, what was the source of the problem in your case?
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