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Thread: FiatCares, CommunityCares

  1. #1
    Senior Member Amacento's Avatar
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    FiatCares, CommunityCares

    I've read many threads with complaints/issues that likely need the [special] attention of FiatCares. In some cases, people (maybe) can get by with a phone number or weblink to FIAT Corporate. In other cases, people could get all the info they need from the passionate FIAT community. A central a/k/a easy place FiatCares & the community could go to read what's going on ought to be a "sticky". I don't see one in this section... and expect this would be the place I should see one. Do you agree?

    I'm not one to raise an issue without offering possible solutions. So, here are some tips to get this started...

    FIAT Corporate HQ info:
    Source - http://corporateofficehq.com/fiat-corporate-office/

    Executives
    CEO: Sergio Marchionne
    CFO: Richard Palmer
    COO: Stefan Ketter

    Current head of Fiat USA
    Tim Kuniskis (also the head of Chrysler-Dodge)

    Fiat USA
    1000 Chrysler Dr
    Auburn Hills, MI 48326

    Contact Fiat
    Phone Number: (248) 576-5741
    Fax Number: (248) 512-1762
    Website: http://www.FiatUSA.com

    Email Fiat USA
    http://www.fiatusa.com/webselfservic...EmailPage.html

    Recall Info
    http://recalls.mopar.com

    Worldwide HQ
    Via Nizza, 250
    Torino, 10126 Italy

    FIAT online community help
    (USA) FiatCares - http://www.fiat500usaforum.com/membe...1368-FiatCares

    FIAT dealers in Wisconsin
    Bergstrom Chrysler, Dodge, FIAT, Jeep, Ram of Fox Valley (Kaukauna)
    Palmen FIAT (Kenosha-Racine)
    FIAT of Madison
    *No Milwaukee Metro Area dealer as of 1st June 2016

    CDJR dealers in Milwaukee Metro Area
    Griffin's Hub CDJR
    Russ Darrow CDJR
    Wilde CDJR
    Ewald CDJR (Oconomowoc)

    I've contacted FIAT Corporate about facilitating a local dealer of pre-owned high end cars taking over the open FIAT Milwaukee (MKE) license. Milwaukee is the largest city and the largest Metro Area in our state, but the first two dealers allowed their licenses to lapse (One moved their operations to the corporate location... propping FIAT with other FCA brands. The other is counting on their existing Maserati license to help them get Alfa Romeo... they don't think they need FIAT anymore.) I've also sent a PM to FiatCares on the subject of warranty work. Regular services can be done at our local CDJR dealers... that's easy.

    Anyway, I trust this thread will help a few people. Thanks (in advance) for your participation.

    Live. Love. Drive.
    Vivere.Amare.Guidare.

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    ... there is only one way to drive a small FIAT, and that is without mercy. - James May

  2. The Following 5 Users Say Thank You to Amacento For This Useful Post:

    bryanintowson (06-02-2016), DeSoulo (06-03-2016), Lil Blue (06-29-2016), Robert Nixon (06-02-2016), rustbucket (06-03-2016)

  3. #2
    Moderator Robert Nixon's Avatar
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    Amacento,

    thanks for posting this, I made it a sticky thread.

    I think we all care about FIAT and want them to be successful in the US and Canada, and that's why we're here--to share the passion of Italian designed cars, and to work together.

    We are all adults and know that any mass produced product will have some issues, and this forum is one place to work together to vent or seek solutions.

    We all know people (or have experienced) that one clunker car in life and reacted with "I'll never buy a _____ brand again." As a 57 year old myself, I know that this is normal, so it doesn't surprise me when people say it about FIAT, because I also know I've said it myself about other brands.

    This forum tries to be positive and honest, we're not avoiding conflict or issues with FIAT. Just one example of that is the monthly threads on FIAT sales. The more discussion and disagreement the better, we may not change anyone's mind, so I think the challenge on the internet is to be respectful and listen to all sides of a discussion.

    My personal issue with my Abarth has only been the dead battery at 3.5 years, and it got replaced under warranty, so I have no complaint with my FIAT dealer where I live. I understand every dealer is different, and feel the frustration of dealing with hard to diagnose car issues too.

    Thanks again, and thanks to everyone that participates in this forum!
    2013 Rosso Abarth with 52K miles, Neu-f rear sway bar, K&N air filter, autocross 17 inch Ciao Milano wheels with Bridgestone Potenza RE71R, daily wheels stock 16 inch Dunlop DZ102. 2016 and 2015: 1st Place TSCC GS class; 2014/13: 2nd place in SCCA South Carolina Region G Stock.
    My Car blog: http://www.nms-racing.net/

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    Amacento (06-02-2016)

  5. #3
    Senior Member Amacento's Avatar
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    Thank you, sir.

    One of the biggest issues facing FIAT USA these days is the number of stand alone studios that car afford to hold onto the brand and the post-purchase experience a/k/a "Where to service our FIATs". I posted this message in another thread and I think it's a good idea to repost it here.

    The theme of this post is an "elephant in the room" conversation for most enthusiasts. We want to see FIAT success in North America, but we also want FIAT to be seen as 100% Italian. The same enthusiasts are bothered when someone foolishly assumes Chrysler bought FIAT and not the other way around.

    FCA ABSOLUTELY MUST create an environment of market education. They can do it in an entertaining way... I believe KRS-One calls that Edutainment... but they must take educating the public to task. The webisodes aren't enough. FIAT USA should create a miniature [FIAT & ABARTH] version of their stand alone studio setup for existing larger CDJR showrooms. It would be a large ornate kiosk on the showroom floor loaded with all the webisodes and clips created by FIAT S.p.A. and FCA. Visiting consumers would, of course, ask whether the studio now sells FIAT & ABARTH. That would be the time dealers join in on the educating process. Relearn... and get serious about it. There are already Penstars logos all over the nooks'n'crannies of NA FIATs and ABARTHs. Larger CDJR dealers are making enough money to easily afford that setup and they need to give back to the marque that saved their asse(t)s. That leaves smaller kiosks for the smaller CDJR dealers. Again... this is a must situation (for FIAT USA and these CDJR dealers). The stand alone stage has been evolving into a small studio on the same grounds as CDJR showrooms for those dealers and that's what Tim Kuniskis' "new fix-it" plan most focused on. But it's more incentive based. CDJR dealers are locked into the system and an incentive deal isn't going to force them do anything. FCA must mandate FIAT support from those outfits. Sergio Marchionne had zero issue doing this within the origanization the Agnellis trust him to run. There should be zero issue extending that attitude to dealers. The CDJR techs are aware this should happen... I've heard it firsthand from a MoPar tech.

    Forza FIAT!
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    ... there is only one way to drive a small FIAT, and that is without mercy. - James May

  6. #4
    Senior Member Amacento's Avatar
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    Well... I received from word from FCA Corporate. It's nothing that'll rock your world, but it appears there may be some light at the end of the tunnel. The key thing I read is they are actively certifying Chrysler dealers to service/maintain FIATs. That MUST happen and happen FAST.

    Thank you for contacting the FIAT Information Center.

    We do apologize for the recent closures of any of your local FIAT Studios and for any related inconveniences. We are actively working with Chrysler dealerships across the country to certify technicians to service and maintain FIAT vehicles. While we do not have an specific update for any dealerships in your area, we have certified multiple Chrysler dealers in the United States and are working on certifying others.

    Thank you again for your email. Should you require additional assistance, or have any new information to provide, please reply to this email message or call 1-888-CIAO-FIAT (1-888-242-6342).


    Sincerely,

    Jake
    Customer Service Representative
    FIAT Information Center
    Vivere.Amare.Guidare.

    http://cc5club.blogspot.com/

    https://www.pinterest.com/CC5Club/

    https://www.facebook.com/CC5Club

    ... there is only one way to drive a small FIAT, and that is without mercy. - James May

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    Senior Member Trunkout's Avatar
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    Quote Originally Posted by Amacento View Post
    Well... I received from word from FCA Corporate. It's nothing that'll rock your world, but it appears there may be some light at the end of the tunnel. The key thing I read is they are actively certifying Chrysler dealers to service/maintain FIATs. That MUST happen and happen FAST.

    Thank you for contacting the FIAT Information Center.

    We do apologize for the recent closures of any of your local FIAT Studios and for any related inconveniences. We are actively working with Chrysler dealerships across the country to certify technicians to service and maintain FIAT vehicles. While we do not have an specific update for any dealerships in your area, we have certified multiple Chrysler dealers in the United States and are working on certifying others.

    Thank you again for your email. Should you require additional assistance, or have any new information to provide, please reply to this email message or call 1-888-CIAO-FIAT (1-888-242-6342).


    Sincerely,

    Jake
    Customer Service Representative
    FIAT Information Center
    Promising! That's one of the MAIN reasons I can't recommend Fiat, hopefully that happens.
    Fiat needs dealers, many, that actually care about customers!
    2013 Rosso Abarth 5spd Bianco 17s Cooper Zeon RS3-A
    General upgrades to replace inferior stock parts that make the car feel "sloppy".

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    Amacento (06-03-2016)

  9. #6
    Senior Member Amacento's Avatar
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    Yeah, but those dealers are semi-independent businesses. You can't un-teach "I don't give a $#!+". You can't teach caring. USAmerican auto companies were able to get really comfortable for a long time. It's gonna take some serious time to weed those who still adhere to the dogma of old. That's why it's encouraging to read FIAT USA is at least certifying Chrysler techs. That means they're taking onus for what they can exact. After time CDJR dealers will eventually see they may as well take on the sales side too. That's my story and I'm sticking to it.
    Vivere.Amare.Guidare.

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    https://www.pinterest.com/CC5Club/

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    ... there is only one way to drive a small FIAT, and that is without mercy. - James May

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