Hello friends. Im Vic. Its a pleasure to be here on this great forum. I'm here seeking help with my 2014 500L. A case manager will be calling me soon. I will post up what they say when they call me. I now have a case number. Meanwhile, here is the email I sent to FIAT. Rather than me type what has happened, feel free to read the email I sent FIAT. It explains everything. Also, any advice you can give me regarding this matter is greatly appreciated.
................................ This is the email below.......................
My wife and I own a 2014 FIAT 500L, which we leased from Golling FIAT in Bloomfield Michigan in April 2014. In October 2014, the gas tank ruptured and began to profusely leak gasoline. The entire gas tank emptied, leaving my wife and two small children in grave danger. Thankfully, the vehicle did not explode while my wife was driving. We had the car towed to Golling FIAT who later explained to us that the tank was indeed ruptured and that the new car warranty would not cover the repair. My wife and I was charged over $2,000 to replace the gas tank. The car had 6000 miles on it.
On February 6, 2015 while my wife was at a McDonalds drive-thru at approximately 11:30 a.m., the 500L began to smoke profusely from under the hood, filling the interior cabin area with smoke and the McDonalds drive-thru with smoke. The car also smelled like burnt electrical wires or burnt copper. The car then shut off completely. My wife ran out of the car and a McDonalds staff member ran out to check on her. A Detroit Michigan Police Officer who was having lunch on the scene also ran out to help my wife. The Detroit Police Officer and McDonalds staff member pushed the 500L out of the drive-thru and into a parking space. The car was taken back to Golling FIAT for service. The serviceman at Golling named "Adam" immediately stated that he could smell the smoke and burnt wire/copper smell under the hood of the vehicle.
On February 10, 2015 "Adam" called us and told us that the dealership could not find anything wrong with the 500L. Adam stated that the vehicle did not have any codes stored and the problem could not be replicated. When I asked Adam about the burnt wire smell, he said that the car does smell like burned wired and that it could just be a "fluke".
I will be picking up my 500L from Golling FIAT, however I am very scared and concerned. I am afraid that the car may catch fire and cause serious harm to my wife and two children. My wife is a teacher and commutes to work everyday. I am afraid that the 500L may seriously harm or potentially kill my family, especially since the car has a history of leaking gasoline and smoking, as witnessed by McDonalds employees and a Detroit Police Officer.
My wife and I are fans of the FIAT/Chrysler portfolio of products. My wife has owned many new Chrysler products including Jeep Cherokees and a new Jeep Commander Limited. We have always been proud to own such phenomenal automobiles full of style, luxury, reliability and safety. The FCA corporation makes outstanding products, which is why our current 500L is so disappointing.
I am not looking to gain anything from this email. I fully understand that I am in a signed lease contract that cannot be broken. I do however, want this email to serve as record of my dire concern with the safety of our 500L and the safety of my family. I would like this email to serve as a written expression of my sincerest safety concerns, so that if anything happens to my family while driving this vehicle, I will have a written record.
If there is anything FCA can do to help my family, I would greatly appreciate it. I do not believe that this current and dangerous example of a 500L serves as example of other FCA products. As mentioned earlier, my family believes that FCA is an outstanding company that makes safe and rewarding products. Unfortunately, this one 500L example has proven to be an exception to the rule.