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View Full Version : FIAT starting to call/follow up



bulltoad
03-16-2011, 08:16 AM
Yesterday I received a call from Chrysler LLC inquiring if the Studio called me about delivery of my #355. They had not. As far as I'm aware, the location where the Studio will be located, is still a quick oil-change service center with a small sign on the lawn saying that FIAT Studio coming soon. No sign of any construction. I inquired as to where the car was, and their reply was that they would check on it and call me back in a couple of days.

I would have thought that it would be simpler to first check all details before calling me. After all, they have all the information!

A step in the right direction but still short.

fredfrey
03-16-2011, 09:28 AM
Several of us have called FIAT and pressed them for tracking info. They respond that they will call back... then do not. As nice as they are at the call center they seem to only be there to placate callers. They have no details, tracking info or any real ability to help it seems. Thanks to Paul I've learned my #23 will eventually be on the way to New Jersey when it is supposed to be delivered to the West Coast of Florida. Any update on #23 Paul?
Thanks!

Jeff
03-16-2011, 09:53 AM
I just spoke with Reedman-Toll of Langhorne PA, they said received 5 PE's last night and will be making phone calls around noon today. I hope one of them is mine.

Thad
03-16-2011, 10:24 AM
Wow, that's the first positive thing I've heard from Reedman. I am getting delivery tonight from Downingtown.

Thad
03-16-2011, 10:33 AM
So who all we do we have on here in the Philly area and where are you guys planning to take delivery? I see Jeff taking from Reedman, Ray?, Who else?
Club Fiat Lancia Unlimited will be having a lunch and then Fiat gathering at Downingtown March 26. Details to follow.....

BTW, Paul, can you check on #164. It last appeared to have been sent to Ohio but should be headed to Twin Oaks, PA.

PaulL
03-16-2011, 11:05 AM
#239 plant release 3/15 current location Twin Oaks, PA, destination Carman C/j/d
#447 plant release NA current location Lawrenceville, GA, destination Lawrenceville, GA
#454 plant release NA current location Nashville, TN, destination Memphis, TN
#023 plant release NA current location Doremus, NJ, destination Doremus, NJ,
#164 plant release 3/11 current location Lordstown, OH, destination Jeff D'ambrosio Fiat of

Thad
03-16-2011, 11:08 AM
Ray, Buddy at Carman in DE will take good care of your #239!

PaulL
03-16-2011, 11:11 AM
Just got our first batch of 10 PE's

http://www.facebook.com/FieldsFIATofHighlandPark#!/album.php?fbid=152919871436005&id=146208808773778&aid=32160

http://fiat-500-usa-forum-archives.965414.n3.nabble.com/file/n2688393/2011-03-16_09.28.04.jpg

Thad
03-16-2011, 11:15 AM
Hey, that's car 163. My son will have 164. They will have to get together at FreakOut this summer.

fredfrey
03-16-2011, 01:18 PM
"#023 plant release NA current location Doremus, NJ, destination Doremus, NJ, "

Thanks for the above info Paul. It's been in NJ for 3 weeks now. I called FIAT help line with the above info. I told them things are getting crazy with people "first edition" cars sitting at shipping lots for many weeks. She was aware of this thanks to many previous callers. The call center has been flooded with calls over the last few days and are having a meeting today in regards to the issues. I told them just let us know what is going on via posting on this forum and the Facebook prima page.

MrJones
03-16-2011, 02:30 PM
Time for Fiat to hit Ctrl+Alt+Del and reboot

alfista
03-16-2011, 02:37 PM
Paul: Can you give me the 10-20 on #63? Thanks!

5*(10)^2
03-16-2011, 02:47 PM
author="MrJones">
Time for Fiat to hit Ctrl+Alt+Del and reboot



The problem with that is the Ctrl key is in Calif, Alt key is at some distribution center in TN and the Del key is on the truck going to some where.

sjmst
03-16-2011, 03:03 PM
author="fredfrey">
"#023 plant release NA current location Doremus, NJ, destination Doremus, NJ, "

Thanks for the above info Paul. It's been in NJ for 3 weeks now. I called FIAT help line with the above info. I told them things are getting crazy with people "first edition" cars sitting at shipping lots for many weeks. She was aware of this thanks to many previous callers. The call center has been flooded with calls over the last few days and are having a meeting today in regards to the issues. I told them just let us know what is going on via posting on this forum and the Facebook prima page.

Good, Fred!

sjmst
03-16-2011, 03:20 PM
Buddy of mine, "John" got his call from the dealer.
Here is how he described the call...I changed/edited out identifying information.

"I got a call today. Here's how it went down.

{Phone Rings}

John: Hello?

{Background noise...}

John: Hello?

{More background noise... Eventually a woman speaks. Old. Heavy Jersey accent. Voice oozes 40 or more years of cigarette smoking.}

Millie: Yeah, I'm looking for John Rogers.

John: Speaking. Who's this?

Millie: This is Millie from Chrysler ____. You've got a car on order with us?

John: No ma'am, certainly not me.

Millie: I'm calling because your Fiat Pr-I-m-ah edition will be available soon.

John: That's great. When?

Millie: Don't know.

John: May I speak to the manager?

Millie: He ain't here.

John: When will the car be available?

Millie: I don't know.

John: How much will it cost?

Millie: I'm not sure.

John: Where is it now?

Millie: Somewhere between Italy and Chrysler ____.

John: You know they're made in Mexico, right?

Millie: It's an Italian car.

I'm not looking forward to dealing with an American car dealer..."

PaulL
03-16-2011, 03:23 PM
#63 plant release 3/10, current location, Petersburg, VA, destination, Reedman Toll Fiat

PE#454
03-16-2011, 08:18 PM
Thanks, Paul!

My poor car must be so bored just sitting there for days on end. I just KNOW it's itching to be driven! <smiley image='smiley_happy.gif'/>

Maybe it'll pick up a country twang while hanging out in Nashville.

RonBatt
03-17-2011, 11:41 AM
Paul any info on car #15? Last week I was told it was sitting somewhere in Michigan awaiting delivery to a dealer in Rochester, NY. Yesterday I was advised it will be at the Rochester dealer mid to late next week. As I live in Buffalo and my local dealer is not approved for Prima delieveies??? I've opted for "home delivery". Fiat should hire UPS to track their vehicles.

Gavin
03-17-2011, 11:49 AM
Mine is supposedly heading to Mesquite, TX (outside Dallas) right now...then it will head southwest to Austin...

Not sure why it is going to Dallas...or why it is then going to Austin (Dallas has open Fiat dealers and could sell me my Prima as easily as Austin)...

Oh well

PaulL, do you see 137 heading to Mesquite or Austin? Of just "In Transit."

THANKS...you are the bomb...

:)

Gavin