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Providence
05-24-2018, 11:21 AM
I am trying to get a courtesy tow through my Fiat roadside assistance from one Fiat dealer to another because I need to purchase a new battery and don't want to pay the $480 the Manhattan dealer quoted me for a battery. I called Fiat customer service and asked agent Les for a supervisor. Les told me he would not transfer me to a supervisor because they would not tow my car from one dealer to another, then Les said not event Sergio Marchionne would override his decision. Should I just pay out of pocket to get my car towed or just pay the $480 for the battery. I also owe the Manhattan dealer $280 for diagnosing the issue.

xoceantoastx
05-24-2018, 12:06 PM
Customer service at its finest!

Sounds like you are in a bit of a bind. I would honestly "pay" for the battery then file a chargeback with my bank once I get off the lot but that is just me being a spiteful a**.

pizzamann95
05-24-2018, 12:31 PM
You should contact FIAT Cares customer service line. I know there's a representative that lurks on here. That'll be your best bet than to try and deal with the dealer. If you pay for anything out of pocket, then chances are, you'll never be reimbursed.

Southernroadrunner
05-24-2018, 12:58 PM
Contact Fiatcares and see what they have to say.

Providence
05-24-2018, 01:02 PM
Customer service at its finest!

Sounds like you are in a bit of a bind. I would honestly "pay" for the battery then file a chargeback with my bank once I get off the lot but that is just me being a spiteful a**.

Thanks for the reply, I appreciate the advice. I will probably just have to pay but chargebacks in this situation don't usually work out.

Providence
05-24-2018, 01:05 PM
You should contact FIAT Cares customer service line. I know there's a representative that lurks on here. That'll be your best bet than to try and deal with the dealer. If you pay for anything out of pocket, then chances are, you'll never be reimbursed.

When I called Fiat Chrysler customer service that's what I thought I was doing. I thought that was Fiat Cares?

Providence
05-24-2018, 01:13 PM
Contact Fiatcares and see what they have to say.
When I called Fiat Chrysler customer service that's what I thought I was doing. I thought that was Fiat Cares?

Haring
05-24-2018, 02:06 PM
Why not go to an auto supply store and buy a battery. Then go to your car and put it in. Then pay the studio their $280.

pizzamann95
05-24-2018, 02:22 PM
Why not go to an auto supply store and buy a battery. Then go to your car and put it in. Then pay the studio their $280.

A battery from auto zone is still going to be like $200. Might as well just pay the $480 and be done with it.

Tweak
05-24-2018, 04:36 PM
When I called Fiat Chrysler customer service that's what I thought I was doing. I thought that was Fiat Cares?

This is Fiat cares. (http://www.fiat500usaforum.com/member.php?1368-FiatCares)
^^^ Click that in case it isn't obvious. ;)

Providence
05-24-2018, 07:30 PM
This is Fiat cares. (http://www.fiat500usaforum.com/member.php?1368-FiatCares)
^^^ Click that in case it isn't obvious. ;)

Thanks

Robert Nixon
05-24-2018, 07:37 PM
I googled FIAT 500L Battery on the AutoZone website and found one for 169, not counting core charge (exchange your current battery), so I'd go that way and save 200 bucks, but it's a free country and you can pay 400 for a battery if you want.

Robert Nixon
05-24-2018, 07:40 PM
Amazon has a 2017 FIAT 500L battery for about 180, free shipping, Mopar BB0H5500AA, Battery

DeSoulo
05-24-2018, 07:43 PM
https://parts.moparonlineparts.com/oem-parts/fiat-battery-storage-bb0h5500aa/?c=YT1maWF0

On special for $139

Providence
05-24-2018, 07:43 PM
Thank you everyone for your replies and advice.

Despite Les telling me not even "Sergio Marchionne" will help, I was able to get another customer service agent at Fiat Chrysler to assist me and set up a tow to another dealership. When I told my dealership this they started to be a bit more helpful.

Right now my car has a brand new battery in it and it still died immediately and needed a jump just to start again, so we are back to square one.

The old battery, which was only 6 months old was fine, it didn't have an issue with it (I have all the voltage stats, etc) and even if it did what are the chances that a brand new battery would immediately die in my car.

So now we start over with the dealer and their $280 diagnostic fee to figure out why my battery dies immediately or what is draining it immediately.

Providence
05-24-2018, 07:47 PM
https://parts.moparonlineparts.com/oem-parts/fiat-battery-storage-bb0h5500aa/?c=YT1maWF0

On special for $139

Thanks. That's a great deal for anyone who needs a battery. However, dealers can charge whatever they want between the part and the labor.

Providence
05-24-2018, 08:05 PM
I googled FIAT 500L Battery on the AutoZone website and found one for 169, not counting core charge (exchange your current battery), so I'd go that way and save 200 bucks, but it's a free country and you can pay 400 for a battery if you want.

Thanks. Maybe my original post was not clear, of course I want a cheaper battery. I imagine I could figure out how to uninstall and install one, but my original post was about going to a less expensive dealership and the response Fiat Chrysler customer service gave me. Again, thanks for the reply.

rustbucket
05-25-2018, 07:54 AM
My question is "why are you paying anything?" if you are under 4 years and 50,000 miles. It seems clear that the battery isn't the real problem and that the warranty should apply. Of course if you're like me, the warranty expired the week before the problem happened. A good studio/dealer is worth their weight in gold- they let you know (to the extent possible) costs up front before they do any work and will sometimes go to bat on your behalf on warranty claims if needed and I would apply the preceding to all makes, not just FIAT. We had a miserable time with the service department at the original selling dealer on my wife's Honda CR-V; a change to another dealer was like night and day. Hope your issues get resolved quickly and at the least cost possible.

Tweak
05-28-2018, 10:53 PM
Thanks

You're welcome and I hope you get things resolved ASAP with this other dealer.

Providence
05-28-2018, 11:56 PM
My question is "why are you paying anything?" if you are under 4 years and 50,000 miles. It seems clear that the battery isn't the real problem and that the warranty should apply. Of course if you're like me, the warranty expired the week before the problem happened. A good studio/dealer is worth their weight in gold- they let you know (to the extent possible) costs up front before they do any work and will sometimes go to bat on your behalf on warranty claims if needed and I would apply the preceding to all makes, not just FIAT. We had a miserable time with the service department at the original selling dealer on my wife's Honda CR-V; a change to another dealer was like night and day. Hope your issues get resolved quickly and at the least cost possible.

Thanks for the response and advice.

My car is out of the manufacturer's warranty because it's been more than 4 years, but I do have a lifetime extended warranty.

The original battery died a few days after my 4 year warranty ended. When that happened I took advice from this forum and bought an Interstate battery an Firestone because it was the same one Mopar sells but for a lot less.

I had wanted to try another dealer but roadside assistance only tows to closest dealer.

Providence
05-29-2018, 12:20 AM
Update: So it wasn't the battery at all. I got it replaced with a new one and the car died immediately. The battery wasn't under warranty but the car has an extended warranty on most of the major parts so I bought it back to the dealer and they said oh yeah I see it wasn't the battery. Instead it's the only other part of the car that is also not under warranty. According to the dealer it's one of the cables attached to battery. I don't even know how that cable goes bad on a 4 year old car with 42K miles. Has anyone ever had a bad cable? I don't see anything on the 500L forum. Thanks

Haring
05-29-2018, 01:29 PM
How is that part not covered under warranty? Was this said by the 2nd dealer or the first one that you were having issues with?

5port
05-29-2018, 03:21 PM
It doesn't have to be the wire cable itself but more likely the crimp connections at either end. The connections can corrode over time and get resistive.

Providence
05-29-2018, 06:16 PM
Update: So it wasn't the battery at all. I got it replaced with a new one and the car died immediately. The battery wasn't under warranty but the car has an extended warranty on most of the major parts so I bought it back to the dealer and they said oh yeah I see it wasn't the battery. Instead it's the only other part of the car that is also not under warranty. According to the dealer it's one of the cables attached to battery. I don't even know how that cable goes bad on a 4 year old car with 42K miles. Has anyone ever had a bad cable? I don't see anything on the 500L forum. Thanks


How is that part not covered under warranty? Was this said by the 2nd dealer or the first one that you were having issues with?

According to Mopar the cables are not covered under extended warranty. The first dealer told me it was the battery diagnosed it as a cable issue.

Providence
05-29-2018, 06:17 PM
It doesn't have to be the wire cable itself but more likely the crimp connections at either end. The connections can corrode over time and get resistive.

Either way do cables or crimps go bad after 4 years or 42K miles?

pr0d1gy9
05-29-2018, 08:54 PM
Either way do cables or crimps go bad after 4 years or 42K miles?

It mainly depends where your live and the road conditions. If you live in an area that salts the road during winter it is entirely possible that corrosion is the primary cause. Mix salt with water, oxygen and road/engine vibration and you get a pretty quick way to destroy any electrical connection that is exposed. The connections probably just need to be cleaned with a wire brush but it sounds like you got it squared away.

A second cause could be the crimp connections were loose from the factory but those probably come from a supplier so I doubt that would be the main issue.

streetsurfer
05-30-2018, 01:20 AM
The ground cable battery clamp is a known weak point.

Timothy Allen
09-05-2018, 05:58 PM
Sadly, Sergio won't be helping us with anything anymore. RIP