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View Full Version : Acknowledging the good Fiat Studios out there...



Welshy
03-21-2011, 05:36 PM
I want to send a big thank you to the team of OC Fiat on 2524 Harbor Blvd, Costa Mesa CA. We picked up our PE#408 on the weekend and the service we received was exceptional.

The process (which included me trading in my car), was clear and precise and no funny business. From Randy Redmon who showed us the vehicle, to Katrina who took us on the test drive, to the non-pressure, clarity and efficiency of Neda Ingram, the time we spent at their Studio flew by.

Every thing was explained, no up selling of unnecessary services and although there were a few problems with the car, an appointment arranged first thing this morning and a free courtesy car available to me, will finalize the experience.

This dealer is one to keep in mind if your in Southern California. They had the cars waiting, the paperwork in line, the Studio freshly installed and a friendliness that made us feel really special.

I think its important to recognize those that have upheld the integrity that FIAT has wanted to bestow on the release of 500.

Thank you OC Fiat (hope the forum doesn't mind me putting their number up) - (714) 546-4518

Wimbledon
03-21-2011, 06:18 PM
Thanks for posting that -- our community needs as much dealer feedback as possible right now.

5*(10)^2
03-21-2011, 09:14 PM
I almost switched my delivery to OC Fiat though geographically I am closer to MVLA. Glad that you had a great experience.

Did the finance manager pressure you to buy anything, ie more anti theft, lojac, hijac, midjac and wheel protection etc?

prontoFiat
03-21-2011, 11:18 PM
its a shame we didn't have that experience at Costa Mesa Fiat.
my wife and i stopped by OC Fiat this weekend to buy a fiat, as we were not lucky
enough to have ordered a PE last year. we were told that somebody
had backed out of a PE, and they had one for sale. when we got
there we asked if if there was a mark-up. technically no. but
the dealer had installed a mopar system at $750, hi intensity headlights
at $1250 and nitrogen filled tires at $179.. thats over 10% of the
price of the car with non negotiable dealer installed accessories. then we
find out that every non PE they get in stock they (the dealer) installs the mopar, nitrogen
tires and a graphics package. when we pushed back on the price,
we were told "these are selling well over sticker on ebay"
and when pushed back further we were told to get a Fiat at sticker
we would have to order one. then the kicker was, as we were wrapping things up,
were told that "they were not sure if they wanted to sell us a car because of what
we may say on the buyers survey".

the happy ending is that we swung by motor village on the way home
and bought the exact Fiat we were looking for at sticker.. no fuss no muss.
no pressure and amazing service. i could not have had a better car buying
experience from motor city and we LOVE our new Fiat. we worked with Dee Dee
in sales and Renee in finance.

Welshy
03-21-2011, 11:27 PM
No pressure at all.
The manager (Neda Ingram), offered us LoJack and an extended service warranty (the latter we have bought in the past and was a good deal - and we knew the provider), and that was it. Very simple.

Alvon Elrod
03-21-2011, 11:43 PM
In response to Pronto:

Crooks. Plain and simple. Please report your experience to Fiat.

Alvon

Fiat500USA
03-21-2011, 11:46 PM
<quote author="prontoFiat">
its a shame we didn't have that experience at Costa Mesa Fiat.
my wife and i stopped by OC Fiat this weekend to buy a fiat, as we were not lucky
enough to have ordered a PE last year. we were told that somebody
had backed out of a PE, and they had one for sale. when we got
there we asked if if there was a mark-up. technically no. but
the dealer had installed a mopar system at $750, hi intensity headlights
at $1250 and nitrogen filled tires at $179.. thats over 10% of the
price of the car with non negotiable dealer installed accessories. then we
find out that every non PE they get in stock they (the dealer) installs the mopar, nitrogen
tires and a graphics package. when we pushed back on the price,
we were told "these are selling well over sticker on ebay"
and when pushed back further we were told to get a Fiat at sticker
we would have to order one. then the kicker was, as we were wrapping things up,
were told that "they were not sure if they wanted to sell us a car because of what
we may say on the buyers survey".

the happy ending is that we swung by motor village on the way home
and bought the exact Fiat we were looking for at sticker.. [/QUOTE]

Hi prontoFiat,

Welcome to the forum and congratulations on your new car!

Welshy
03-21-2011, 11:54 PM
Sorry to hear that. I saw the PE you mentioned with the accessories and to be honest that should have been sold to the next person on the waiting list and not for general sale. I'm not a big fan of accessories so ordering the exact car was, for us, the way to go. The last car we bought had options already added, but we bought it because they looked good. Pretty much every new car I've seen during my months of research to find a new car, had added this, or that, things that I wouldn't necessarily have wanted. So therefore I didn't buy that car - simple as that.

Happy motoring.....

Minuszka
03-22-2011, 12:00 AM
What were the " few problems with the car"?

Welshy
03-22-2011, 01:07 AM
Blue and Me didn't work, flashing odometer, hood not aligned. Bumper color doesn't match exactly the main car color...that's it

jvsgabriel
03-22-2011, 01:45 AM
Speaking of good dealers, I want to nominate my dealer, Bob Baker Fiat of Carlsbad. I had a great time, I can't say that buying a new car is actualy pleasurable, but they made it as pain free as possible. The actual process took well over 2 hours, as I was the first one to get a PE, yet alone a 500, here in San Diego county. They actually had two of them, a grigio (mine #366, and a rosso, didn't get the number). And these two cars are the only ones to be sold in county. They had to make up the procedure as we went. Financing guy Rex, had to make a special not that they would be getting reimbursed the $500 from Fiat.

I can't say quite enough about the whole thing. I had originally contacted them a week after test driving the car in MVLA, with that super lively guy Mitch, NOT. He was not at all enthusiastic about anything. But I did get to test drive the car in some LA rain and lots of traffic, but no freeway driving at all. Then I called Fiat to see what other place was open, and they happen to tell me about the Carlsbad location, which is about 100 miles closer to me than MVLA. I emailed them and actually got the head honcho, Mr. Chris Baker. He was super cool and we emailed quite a bit and he always kept me informed of all the new developments.

I got to test drive their one and only demo car on the freeway no less. And I was quite impressed, so I told Fiat that I would like to have my car sent there, even though they didn't have their licesne to sell cars from the CA DMV yet. The told me that it would probably be around mid-March. And just like they said it was March 17th. I had gotten a call from the financing guy a couple days before to get all that out of the way, so when the sales license came in it would all be done. They called me again the day before they expected the licensce to come in and said that Friday was the day, and they would know by 2pm. So 2pm rolled by and I got a call and they gave the best news that they could finally sell me the car. So off I rushed after work, went home picked up the wife and drive the 45 minutes to the dealer for the 7:15pm rendevous.

And then we got to see the cars, rosso and grigio. A couple minutes later, the car buying experience started. We meet Louis our sales guy, who is very knowledgeable about the car. Get all the t's crossed, i's dotted and other technical stuff. Get the final financing done, get a Lojack like device installed, and some zylon sealant for the paint and interior (planning on driving the dog in the car). And two hours later, we get to go outside and then the papparazi stuff happened, the unveiling of the car. We get the whole kit and caboodle, the fancy printed car cover of the classic red 500, a few pictures. Take the cover off, and then a few more pictures. Turn on the lights, and few more pictures. All in all a great time. Off on the freeway, speeding home at 65 mph for the 45 minute drive home.

Car was dent, and mostly blemish free, with the exception of a small etched mark on the drivers window. But besides that, everything else worked, got to try the blue and me, and the ecodrive as well. No USB flash drive though, and also no jack or tools either, but I emailed and will see what comes of it. I actually got a call today from Louis, I will have to call him tomorrow. But all in all for the first time getting a brand new car, it was somewhat pain free. Not pleasurable but pain free. So for all you guys in Orange County, perhaps you make a little drive down to Car Country Carlsbad and pick yourself up a brand new Fiat 500, then go take a little trip to Legoland as well? I hope that they sell a whole bunch of 500's. They certainly deserve a pat on the back. That's my $.02!

Joel, #366 Grigio, sunroof, "Chuseppi", named after the doggy ChuChu!

5*(10)^2
03-22-2011, 12:03 PM
<quote author="jvsgabriel">
...with that super lively guy Mitch, NOT. He was not at all enthusiastic about anything.
</quote>

I was laughing my arse off on this one! <smiley image='smiley_happy.gif'/> Rate him on dealerrater.com.

So I was not being delusional then. He is a walking dead. Did I mention during the test drive, he did not offer to let my wife in the front with me? And no he didn't move the seat forward to let her out either when we returned.

That bloke has been working there for almost 4 decades. Reminds me of Milton from Office Space...I wonder if someone took his red stapler.

Btw joel, check your email.

sam500
03-22-2011, 02:18 PM
I have to add to this! I'm sitting in the "lounge" area at Motor Village of LA having espresso and waiting for my PE to get detailed (they are giving me a complimentary second detailing since the first time around was a bit rushed). I am surrounded by beautiful new 500s, and I'm in happy as a clam.

I know people have had mixed experiences here, particularly with the delivery of the Prima Edizione, and certain sales people (Mitch), but for me it has been an incredibly pleasant experience (one of the best buying experiences in recent memory, actually), mostly thanks to my Fiat rep, Francisco Galvan. This guy has done everything in his power to make sure that I'm happy and taken care of.

He was with me from the very beginning, and patiently waited with me while got my car. You can tell that he cares deeply about cars, and is very excited about Fiat's return to the US. He might not be one of the original Fiat Specialists, but IMHO he embodies the passionate spirit of Fiat more than most. In fact, we just had a really nice conversation about the future of these cars, and the real (non-monetary) value of the Prima Edizione. He asked me about my experience with the car so far, and has put up with the millions of questions an opinions I have about pretty much everything and anything. I really can't recommend him enough!

So, again. I'm sitting here, drinking my espresso, and thinking about how much I look forward to finding an excuse to come back and do this again. To me at least, this speaks volumes.

And a little plug. He told me he has a couple of Prima Edizione cancelations available (red-w/o sunroof and red w/ sunroof) should anyone here be interested.

356

5*(10)^2
03-23-2011, 01:07 PM
sam,

We were 'served' by Mitch because back in February, we called in for a test drive and the operator automatically assigned him to us. Joel and myself aren't the only ones. I know two other PE owners who met Mitch as well. In fact, Mitch is default guy back then. Consider yourself lucky that you test drove with someone else.

Giallo Edizione
03-23-2011, 05:24 PM
I'll give two thumbs up<smiley image='smiley_good.gif'/><smiley image='smiley_good.gif'/> to Kelly FIAT of Peabody in Peabody, MA. The sales manager was communicative beginning 2 weeks before the dealership was opened and he and his assigned sales specialist were very patient with my constant nagging and long visits checking out the cars, and my final agony over keeping PE 311 or not. I never felt I had to take a car if I just wanted to beg out of the PE and get my refund back. They were good enough to give me a copy of their entire incoming inventory ahead of time. We learned from each other about the cars and FIAT network along the way. I was not pressured, just asked, about add-ons like LoJack and clear-bra. The car I bought was absolutely immaculate and well prepped on delivery and they took me through the proper delivery process, though the sales associate admitted I knew more about the car than anyone at the dealership. I do wish they would allow longer test drives.

If you do go there, ask for Sean the sales specialist who helped me out. He's a young guy who previously worked at their Infiniti dealership and has that laid back Infiniti sales style.

sam500
03-23-2011, 07:03 PM
I'd probably be careful with the operators, since they kept referring me to people who had no idea what they were talking about when I called to ask questions. I actually was fortunate enough to test-drive the car 3 times, with 3 different people (one of them might've been Mitch). Francisco was my Fiat guy from the start (I went to MVLA the day it opened), but I know for a fact that the original Fiat Specialists were always Michael and Edwin. Unfortunately, unless you knew to ask for them, operators would assign random MV sales people.

Thankfully, they are starting to get better about directing customers to the right people from the start (so I'm told). Sorry you guys had to deal with someone like Mitch, who just doesn't seem to get it.

jvsgabriel
03-24-2011, 12:27 AM
Yes I totally agree. Mitch was not a gentleman at all. He also made my wife sit in the back seat. As it was raining when we went up to do the test drive, we had to briskly walk to the test car. As we were walking there, Mitch was moving pretty slowly, so we were getting pretty wet. And then he mentions that the car is a bit small, but the back seat is quite roomy. Then ends the sentence with, "but I'M NOT sitting in the back, I have a bad leg." So lucky that my wife is only 5'2" and she was plenty comfy behind me. But yes, he is not on my friends list for anything.

And to add insult to injury, they also forgot to give me back my driver's license. Of course I had also forgot to get it back, due to my shear giddy-ness from driving the car as well. But we get a call 25 minutes later, with about 15 minutes to closing that they had the DL there in the copy machine. My wife and I were patiently waiting at our favorite ramen shop in Gardena, Shin Sen Gumi, Hakata Ramen shop. So had to drive all the way back in the pouring rain. Thanks Mitch, you rock, NOT! you're a big C*ck!

Joel

afranks289
09-17-2011, 10:50 AM
As a FIAT specialist in Chicago this is all wonderful feedback that will help not onnly myself but the other specialists I work with.

Thank you all.

Arnie @ Fields FIAT
250 Skokie Valley Rd.
Highland Park, IL 60035

Terry
09-19-2011, 01:24 PM
Took delivery of a 500c from Fields Fiat of Highland Park, IL and couldn't be more pleased. Everyone, from the owner John Fields, the General Manager; Jim Moyer, Studio Lead; Paul Laton and our salesperson; David Slack has shown a great love for the brand and good knowledge. The car was flawlessly prepped and Dave went through the Blue Tooth set-up and introduction very professionally and was on my way in "dolce" very shortly. Car was equipped just the way I wanted (even switched tires for me from the Firestones to Conti's.) No high pressure at all and was able to test drive to my heart's content on several occasions (Originally was looking for a Sport 5speed and ended up with a 500c Pop 6sp auto.)---A first class operation all the way around.

Terry

luckymoi
09-19-2011, 03:48 PM
Brillianto!

White Pop
09-19-2011, 05:26 PM
Since this thread got resurrected, I'll throw in something that seems to have been overlooked so far.

There are TWO service opportunities at every dealership (just can't seem to buy into that whole "studio" thing). One is the Sales experience, the other Service. Fiat's (and most Fiat dealerships) entire focus is on sales. Sell 'em, sell 'em, sell 'em! Most of them seem to do this fairly well. I wasn't unhappy with the sales experience when I bought my Fiat.

The Service department is a whole different experience. If I knew then what I know now about the Los Angeles area's Fiat dealers, I wouldn't have bought one. I have only seen one dealer with a decent service department, and it's not the one where I bought my car. They are scary awful! See my thread "Which is the Least Awful Dealership in the Los Angeles Area" (or something like that). Look how many people were having the same, or worse, service experiences at their dealerships. Now, before you say, "Oh, that's just the LA dealers," Not so, read the thread.

I also wrote a letter to corporate Fiat over two months ago. Never heard a word. Anybody figure out how to buy a service manual? Can anybody explain how to reprogram the remote to open all the doors with one push? ZERO interest in after-purchase service support. I bought my car, they have no more use for me.

Fiat seems to have gotten off to a good, strong start, but without sufficient (or at least equal to existing brands) service support, I don't see how they will survive. As I said, if I had it to do over I wouldn't buy one. Before YOU buy one, you should check out the service reputation of the dealers near you. If you can't count on them for service, how will you be happy with your purchase in the long run?

Here's a message for any Fiat people who may be trolling this forum: now when people stop to admire my car, we have a discussion about what a hoot it is to drive, how stylish it is, great fuel mileage, and how awful the service is. I get a funny reaction when I tell people I love my car but wouldn't buy it again. That opens up a whole new discussion.

Now, sit back and watch the Fiat apologists attack me for having had this negative experience. It's amazing. Let the pummelling begin!

PFVA63
09-19-2011, 10:15 PM
Since this thread got resurrected, I'll throw in something that seems to have been overlooked so far.

There are TWO service opportunities at every dealership ...

Now, sit back and watch the Fiat apologists attack me for having had this negative experience. It's amazing. Let the pummelling begin!

Hi,

I don't think that there is anything wrong with stating your experiences with what you consider poor service or anything like that. I believe that its important to let people know what your experiences have been so that they may be aware of potential issues to look for.

My issues with many posts that I have seen where someone has a complaint (I'm not talking about yours here, but rather I man some of the other pots that I read on various boards) are more along the lines of how they've been offended or put off because not everything has met their expectations and how its just not acceptable to them that Fiat would allow such a thing to happen.

Sadly, my view is that while it would be great if everything were perfect, and ideally we may all really wish that it were, in reality this probably really never will happen. Sometimes we will experience a salesperson or sales manager whose tactics seem kind of questionable. Sometimes we will experience a repairman/person who is brusque and condescending. Sometimes we will just catch someone on a really bad day.

Its not perfect, its not desirable, and in an ideal world it should not be happening. But to tell the truth I'e been on the other side here as well. Sometimes I say something I wish I could take back, sometimes I've been shorter with people than I should have been, sometimes I've even snapped a bit, and I'm sorry that I've done it, but I suspect most of us probably fall into the same category, so I think we should probably all keep that in the back of our minds.

Ultimately though if in anyone has been on the other side of such a situation in their car shopping experiences or when trying to get their car serviced, they should either speak with the management of the dealership/service center and/or contact the company to let them know your displeasure, if that is what you wish to do, and/or feel free to post your thoughts to the internet.

For my previous cars, and from my experience researching my purchase of my Fiat, looking at other sites and such, I've seen similar complaints of poor service or unhappiness with the personnel at the dealership/service centers for every other car company that I looked at. As such, it would really be surprising if their weren't some similar issues with Fiat as well.

However, it does get tiresome when the persons making such posts seem to have an air of entitlement about their comments (as noted above I'm not talking about you here, I mean this as a generalization of other posts I've read). Yes, ideally it should never happen, but in reality sometimes undesirable stuff will happen, sometimes it might take a bit of time to sort out the staff at a dealership, sometimes someone may have a bad day, or whatever.

Everyone should feel comfortable to make their complaints, express their displeasure and whatever, but it would be real nice if people could avoid any "these people need to be fired", or "Fiat is going to fail if they don't change this", or the "Fiat somehow needs to now make things right with me", type attitude.

So, as I said above, I don't have any problems at all with your posts, though at the same time for other posts I think we need to also realize that just because someone expresses displeasure with a post doesn't mean that they are being Fiat apologists, either.

Regards

Pat

Fiat of Denver
09-20-2011, 01:55 PM
There are TWO service opportunities at every dealership ... One is the Sales experience, the other Service. ... Now, sit back and watch the Fiat apologists attack me for having had this negative experience. It's amazing. Let the pummelling begin!

Although we are in a temporary facility (i.e. tent), and are currently performing services across the street while our permanent facility is being completed, we are much more inclined to 'pummel' you with our customer service. Would you like a cookie while you wait? :cheerful:

Freedomland
09-20-2011, 01:57 PM
well I want to nominate My dealership with both Sales AND Service!
Brown's Fiat (next to Brown's of Patchogue) on Rt 112 in (obviously) Patchogue,LI, NY (though the check was made out to Brown's of Bellport.. their original location)

..all three my Salesmen Albert,, along with Amanda and Rich just great..pointed things out.. enthusiastic about the cars but no heavy pushing.. they let the car sell itself (which it did)
and Kevin B (and Kevin M) in Service who went out of their way to help on an issue... and Gary B (well one of them) who is the GM there and seems to know how to treat people and employees well..

Bladecutter
09-20-2011, 02:31 PM
Although we are in a temporary facility (i.e. tent), and are currently performing services across the street while our permanent facility is being completed, we are much more inclined to 'pummel' you with our customer service. Would you like a cookie while you wait? :cheerful:

Your dealer may just be a tent currently, but you do have good people working with you.
But I never got a cookie, and you ran out of water before I arrived that one night.

BC.

LyraJayne
09-20-2011, 06:02 PM
Although we are in a temporary facility (i.e. tent), and are currently performing services across the street while our permanent facility is being completed, we are much more inclined to 'pummel' you with our customer service. Would you like a cookie while you wait? :cheerful:

I would like a cookie.

Fiat of Denver
09-21-2011, 11:10 AM
Your dealer may just be a tent currently, but you do have good people working with you.
But I never got a cookie, and you ran out of water before I arrived that one night.

BC.

Now that the weather is cooler, we seem to have plenty of water left over... come on by, we'll hook you up.

FiatPhil
09-21-2011, 11:21 AM
I have not dealt with the service department of my dealer, because my car was just delivered on Sept. 16, 2011, but my experience buying the Fiat 500 from Chris Nikel in Tulsa Oklahoma was great. Nobody "wore me down", nobody tried to sell me anything optional, no tricks were pulled on the money end, and I was very happy they didn't seem to use the tactics my last new car dealers used on me.

I bought a new Chevrolet Monte Carlo SS a few years ago and the dealer made it hell, and it took an entire day to BUY that car. I had to pick it up the next day because the dealership was closing by the time I had purchased the car. I went into the dealership earlier that morning.

It was a real endurance test. I decided then and there my next car would not be a Chevrolet....by the way it was a CASH purchase, so I never was subjected to the Finance Mgr., and yet it took all day to buy the car, with no trade-in to haggle over.....amazing! All I had to do was say NO about a thousand times. No wonder people tire of buying American. It was a real eye-opener for me.

FiatPhil
09-21-2011, 05:21 PM
Now that the weather is cooler, we seem to have plenty of water left over... come on by, we'll hook you up.

Don't settle for water and a cookie. Try my "Eel On A Stick". It comes in four delicious flavors.

jsantoro
09-21-2011, 07:13 PM
As someone who has owned Fiats since my first one in 1980, what White Pop is saying is correct. Back in the day the only people that ended up buying them were the folks that could work on cars. It was known that the dealers were horrible and the cars broke a lot. This is part of the reason, and the fact they rusted very quickly,why they pulled out of the US in '87. The average person could not live with one for very long. Now they are back and more importantly , reliable. Fiat better start kising some butt in the service area so word gets around because the bad rep is still in the back of the minds of the older folks that got burned. That said if anyone know of a clean X1/9 anywhere let me know. Mine was wrecked a few months ago.
Jim

PFVA63
09-21-2011, 08:06 PM
I just had my 1st service experience this week, at Tysons corner Fiat, and I am very happy with the experience.

A little over a week ago, after some very heavy rain and a lot of high standing water on the roads, I started getting a message on my EVIC that said "Tire Pressure Monitoring Unavailable" or something like that. The day it happened, I checked the pressure in all my tires and topped off three of them that were just a bit low (the temperature had recently been getting a little lower outside) and one was actually just a bit high, so I adjusted its pressure down just a bit.

However, the message and warning light didn't go away so I called my Studio and the service guy suggested that I might need to drive it around a bit to make the warning light reset. I tried that, but it didn't go away, so I eventually brought it in the first chance I got.

When I arrived at the Studio one of the people in charge (perhaps the manager) actually was in the lot so he met up with me just after I got out of my car and directed me to the service manager. I quickly explained my issues and the service manager said he'd have his people take a look at it. He suggested that it might take at least 45minutes or so, so I could just drop the car off for servicing but since I didn't have anywhere to be till later, I told him I'd wait, and then headed a couple doors down the road for lunch at McDonalds.

When I returned I still had a bit of time, so I wandered around the lot to see all the new stock. (It looks like they had about 100 cars on site, including about 5 early baseline Pops without Blue&Me which had a $500 discount sticker on them).

After just a few minutes, a young salesman came out to talk with me and we discussed alot of different stuff, including the upcoming Abarth, which he indicated he was hoping/expecting it to be around $21K.

Afterward I double checked with the service manager who indicated that it was taking them a bit longer to track down the issue, so I went into the studio waiting area. A couple times the manager(?) guy checked up on me to see how things were going. and later the sales manager also stopped by. Although the sales manager didn't remember my name, he did recall me be sight remembering that I was either the 2nd or 3rd person to take delivery from them the 1st day that they were making deliveries, so we also spoke briefly.

Finally, after a couple hours I tracked down the service manager and he indicated that they had been able to track down the fact that a pressure monitor in one of the tires had failed, so they had replaced it, and all seemed to be working ok now.

He had the car immediately brought around and indicated that they were just getting ready to have the car washed for me and then they were going to drive it for a few minutes (to get the warning message to reset). Since I was now getting ready to meet up with a friend for dinner (and since rain was predicted for the rest of the week), I told them that they didn't need to wash it for me, and that I would double check to make sure that the warning light/message gets reset.

The service manager gave me his card and said that I could stop by any time for the car wash at a later date and I left. The EVIC rest after only a few minutes and everything has been great.

As such, I'm really very happy with my service experience at this studio, as everyone was very friendly and helpful.

Regards

Pat

unknown_eyes
10-23-2011, 05:19 PM
I purchased mine from FIAT of Birmingham, 5350 Grantwood Rd, Irondale AL, 35210.
I can honestly say that this was the easiest new car purchase I have EVER had!! The sales staff was super friendly with no pressure to buy. Very knowledgeable about the car and its available features. I bet I looked at every car on the lot and the salesman was very patient. The finance manager was very pleasant to deal with, offered me more for my trade in than I expected and did not pressure me to purchase add-ons such as an extended warranty like most. After I signed my paperwork I went outside to find the sales manager wiping down the car after it was washed and prepped for me! Two of the salesmen walked me thru my delivery and made sure I knew how everything worked and that all my questions were answered before I left! Never in my life have I been treated in this way when purchasing a new car! I would HIGHLY recommend FIAT of Birmingham!

As a note, they do not currently have a service dept on site, they take the cars to a nearby Dodge dealer for all service. But I was told that they were planning on setting up a service dept at the dealer in the very near future.

tec-9-7
10-25-2011, 02:26 PM
I'll throw in a good word for Fiat of Tacoma. My wife and I had been in a couple of months ago and test drove a couple of cars. We did like them, but hadn't been ready to purchase at that time. For various reasons, we made the decision this past weekend to revisit. Met with Chris and he was able to arrange an extended (about 6 hour) test drive of a car in the configuration we wanted (500C Pop 5-spd). This really sold us on the car. We placed an order for the exact car we wanted that evening. So far an excellent experience - now let's see how quickly they can build/deliver our car!

Should have some additional feedback in a couple of months when the car arrives.

CptSlow
10-25-2011, 08:07 PM
I bought my 500 in Minneapolis. The Studio was nice, the sales staff knowledgeable and friendly, but it is 6-7 hours away. Fiat of Omaha is 3 hours away. The 4 of us drove down there the day it opened just to see it and meet the staff. Lee, the manager, gave us hats and plate frames and other Fiat-y swag. But, haven't had service yet that will be interesting because if they suck it's a 6 hour drive to another Studio that I haven't had service at yet...