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View Full Version : 2014 500L Uconnect seems to have lost features after update.



Utflyfisher
05-06-2016, 02:21 PM
I bought my 500L trekking about 2 months ago and love it so far its fun to drive. When I bought it I put in the VIN number on the uconnect webpage and downloaded the update. Now I have noticed that I am missing options one specific one is the option to when turning the radio volume button to set how many levels it goes up with each click. I also do not have an "Apps" option. It seems that I am missing a lot from the radio. Its the beats version if that makes any difference. Anyone have any suggestions?

FiatCares
05-06-2016, 04:37 PM
I bought my 500L trekking about 2 months ago and love it so far its fun to drive. When I bought it I put in the VIN number on the uconnect webpage and downloaded the update. Now I have noticed that I am missing options one specific one is the option to when turning the radio volume button to set how many levels it goes up with each click. I also do not have an "Apps" option. It seems that I am missing a lot from the radio. Its the beats version if that makes any difference. Anyone have any suggestions?

Hey Utflyfisher,

Our Uconnect team is available 24/7. I would recommend giving them a call @ 1-877-855-8400 to see if they can help troubleshoot the issues you’re experiencing.

Kori
Fiat Social Care Specialist

MoranJ2000
05-09-2016, 08:42 AM
I bought my 500L trekking about 2 months ago and love it so far its fun to drive. When I bought it I put in the VIN number on the uconnect webpage and downloaded the update. Now I have noticed that I am missing options one specific one is the option to when turning the radio volume button to set how many levels it goes up with each click. I also do not have an "Apps" option. It seems that I am missing a lot from the radio. Its the beats version if that makes any difference. Anyone have any suggestions?

Hi.

I also have a 500L Trekking, and found your post interesting because and I don't have, and have never had, either of the options you mention having lost due to the update (I've updated several times via the UConnect site).

So now I'm naturally wondering why that is. My Trekking is a 2014-- by any chance is yours a newer model year? Might explain the difference.

Anyway, just curious. Thanks for your time.

Utflyfisher
05-09-2016, 01:16 PM
Hi.

I also have a 500L Trekking, and found your post interesting because and I don't have, and have never had, either of the options you mention having lost due to the update (I've updated several times via the UConnect site).

So now I'm naturally wondering why that is. My Trekking is a 2014-- by any chance is yours a newer model year? Might explain the difference.

Anyway, just curious. Thanks for your time.

No mine is a 2014, I know I had the option to change how many levels the volume on the radio went up and now it is gone and I don't have the apps option

Utflyfisher
05-10-2016, 06:31 PM
Hey Utflyfisher,

Our Uconnect team is available 24/7. I would recommend giving them a call @ 1-877-855-8400 to see if they can help troubleshoot the issues you’re experiencing.

Kori
Fiat Social Care Specialist

I did call and the guy I talked with didn't seem to know anything almost panicky and just gave me a reference number and told me to wait a couple days to hear back from someone. I was not happy.

FiatCares
05-11-2016, 09:52 AM
Can you post or PM the case number they gave you so I can follow up?

Kori
Fiat Social Care Specialist

MoranJ2000
05-11-2016, 01:54 PM
No mine is a 2014, I know I had the option to change how many levels the volume on the radio went up and now it is gone and I don't have the apps option

Huh. Now I'm really confused. And you have the 6.5-inch radio? If you have a moment would you mind checking the software version? I believe mine is 15.0.43.

Utflyfisher
05-13-2016, 12:35 PM
Mine is also 15.0.43 but before I had the Speed volume option and a couple others. Now they are gone.

Utflyfisher
05-13-2016, 12:36 PM
I don't have it I would have to call the number again and talk with someone. A lady called me wednesday and I talked with her she was no help and said she would call back, I haven't heard from her since.

FiatCares
05-13-2016, 01:09 PM
I don't have it I would have to call the number again and talk with someone. A lady called me wednesday and I talked with her she was no help and said she would call back, I haven't heard from her since.

That's ok, just send your VIN instead, then.

Kori
Fiat Social Care Specialist

MoranJ2000
05-13-2016, 02:29 PM
Mine is also 15.0.43 but before I had the Speed volume option and a couple others. Now they are gone.

That's very weird. My mother has a 500X with the 6.5 radio and she has both the options you mention, but I always assumed they were specific to the 500X even though it's ostensibly the same head unit (she also has an APPS button in place of the MORE button I/we have).

Please post if/when you get to the bottom of this as to how you did it. I hope you get those features back, and I hope I can have them at some point. Speed-sensitive volume in particular would be nice...