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tharvey13
10-02-2013, 03:32 PM
I just wanted to share the current issue I have been dealing with for the last month with my 2012 Abarth. Currently my Abarth has the Check Engine Light come on, the turbo drops off and will not go above 6psi, seems completely random and restarting the car seems to correct it. (Please forgive me I'm not very technical when it comes to cars)

1. Check Engine Light (Turbo would not go above 6psi): Dropped at Dealership on 8/26/13 (7:00am) - Picked Up at Dealership 8/26/13 (4:30pm) No repair, No Diagnosis
Check Engine Light came on Saturday 8/24/2013 and vehicle was not driven until 8/26/2103 to take to the Dealership.
Received no update from Dealer I had to call.
2. Check Engine Light (Turbo would not go above 6psi): Dropped at Dealership on 9/3/13 (7:00am) - Picked Up at Dealership 9/9/13 Replaced Wastegate (This part either failed or it did not fix the issue)
Check Engine Light came on Friday 8/30/2013 and vehicle was not driven until 9/3/2103 to take to the Dealership.
Received no update from Dealer I had to call on 9/3/2013 and was told vehicle was not able to be driven. A part had to be ordered and it would take 3 days.
Called Dealer on 9/5/2013, was told the part would be in on 9/6/2013 and that he would call at 9:30am on 9/6/2013.
On 9/6/2013 I did not receive a phone call at 9:30am so I called the Dealer around 12:00pm, I was told the part was not in and that they had forgotten to call, I was told that they would call at 10:30am on 9/9/2013 to let me know if the part had come in and the status of my vehicle.
On 9/6/2013 I did not receive a phone call at 10:30am so I called the Dealer around 12:00pm, I was told they were finishing up my vehicle and I could pick it up.
3. Check Engine Light (Turbo would not go above 6psi): Dropped at Dealership on 9/16/13 (7:00am)
Check Engine Light came on Saturday 9/14/2013 and vehicle was not driven until 9/16/2103 to take to the Dealership.
Received no update from Dealer I attempted to call on the afternoon of 9/16/2013 and was unable to reach anyone at the Dealer, I contacted Fiat Customer Care and they were unable to contact anyone at the Dealer.
9/17/2013 I had to take a vacation day from because my wife had to drive out of town for work so I had no ride. I contacted Fiat Customer Care regarding my issues. Not long after I got off the phone with them I received a call from the Dealer stating a part had to be back-ordered (Turbo) and it would take 2 weeks but the car was able to be driven (last time it was in the Dealer for same issue it was not able to be driven). I asked for something in writing stating the vehicle was safe to drive and was given a rental car. I should hopefully have my car back on 10/7/2013 with almost 0 confidence the issue will be resolved.

This has been beyond frustrating as I love my Abarth, I was actually lucky (questionable at this point, LOL) enough to win the Fiat Spin to Win last year and upgrade to the Abarth so it is a part of one of the happiest days of my life. I feel like the dealer has no idea what they are doing and have been very unprofessional to work with. My case has been moved to Chrysler Corporate and they have tried to make attempts to resolve this and have helped ease my frustration. I have a Case filed with the Attorney General against the Dealership and at this point it will have spent 29 days there if I do get it back on the 7th of October. To top things off I was at the Mall this weekend and the same Dealership had an Abarth on display with an Aluminum pan underneath it which just make me embarrassed. I noticed it Saturday and took the picture Tuesday evening, note that the Audi and Mini that were also on display had nothing under them.

8047

If anyone has any information regarding this issue I would be very appreciative, I have looked through the forums and have seen other issues regarding turbo problems but nothing stating the actual turbo was faulty.

FiatCares
10-02-2013, 05:12 PM
I just wanted to share the current issue I have been dealing with for the last month with my 2012 Abarth. Currently my Abarth has the Check Engine Light come on, the turbo drops off and will not go above 6psi, seems completely random and restarting the car seems to correct it. (Please forgive me I'm not very technical when it comes to cars)

1. Check Engine Light (Turbo would not go above 6psi): Dropped at Dealership on 8/26/13 (7:00am) - Picked Up at Dealership 8/26/13 (4:30pm) No repair, No Diagnosis
• Check Engine Light came on Saturday 8/24/2013 and vehicle was not driven until 8/26/2103 to take to the Dealership.
• Received no update from Dealer I had to call.
2. Check Engine Light (Turbo would not go above 6psi): Dropped at Dealership on 9/3/13 (7:00am) - Picked Up at Dealership 9/9/13 Replaced Wastegate (This part either failed or it did not fix the issue)
• Check Engine Light came on Friday 8/30/2013 and vehicle was not driven until 9/3/2103 to take to the Dealership.
• Received no update from Dealer I had to call on 9/3/2013 and was told vehicle was not able to be driven. A part had to be ordered and it would take 3 days.
• Called Dealer on 9/5/2013, was told the part would be in on 9/6/2013 and that he would call at 9:30am on 9/6/2013.
• On 9/6/2013 I did not receive a phone call at 9:30am so I called the Dealer around 12:00pm, I was told the part was not in and that they had forgotten to call, I was told that they would call at 10:30am on 9/9/2013 to let me know if the part had come in and the status of my vehicle.
• On 9/6/2013 I did not receive a phone call at 10:30am so I called the Dealer around 12:00pm, I was told they were finishing up my vehicle and I could pick it up.
3. Check Engine Light (Turbo would not go above 6psi): Dropped at Dealership on 9/16/13 (7:00am)
• Check Engine Light came on Saturday 9/14/2013 and vehicle was not driven until 9/16/2103 to take to the Dealership.
• Received no update from Dealer I attempted to call on the afternoon of 9/16/2013 and was unable to reach anyone at the Dealer, I contacted Fiat Customer Care and they were unable to contact anyone at the Dealer.
• 9/17/2013 I had to take a vacation day from because my wife had to drive out of town for work so I had no ride. I contacted Fiat Customer Care regarding my issues. Not long after I got off the phone with them I received a call from the Dealer stating a part had to be back-ordered (Turbo) and it would take 2 weeks but the car was able to be driven (last time it was in the Dealer for same issue it was not able to be driven). I asked for something in writing stating the vehicle was safe to drive and was given a rental car. I should hopefully have my car back on 10/7/2013 with almost 0 confidence the issue will be resolved.

This has been beyond frustrating as I love my Abarth, I was actually lucky (questionable at this point, LOL) enough to win the Fiat Spin to Win last year and upgrade to the Abarth so it is a part of one of the happiest days of my life. I feel like the dealer has no idea what they are doing and have been very unprofessional to work with. My case has been moved to Chrysler Corporate and they have tried to make attempts to resolve this and have helped ease my frustration. I have a Case filed with the Attorney General against the Dealership and at this point it will have spent 29 days there if I do get it back on the 7th of October. To top things off I was at the Mall this weekend and the same Dealership had an Abarth on display with an Aluminum pan underneath it which just make me embarrassed. I noticed it Saturday and took the picture Tuesday evening, note that the Audi and Mini that were also on display had nothing under them.

8047

If anyone has any information regarding this issue I would be very appreciative, I have looked through the forums and have seen other issues regarding turbo problems but nothing stating the actual turbo was faulty.

Are you within the US or Canada? If you are in the US, Id like to look into this for you. If you feel comfortable, please PM me with your VIN , studio name and service technician's name. When you contacted the Attorney General, did you file for Lemon Law? Usually, once a vehicle has been "lemon law'd" (or in the review process) by the client, no further repairs are attempted by the studio. Maybe I can help move this along for you and get you back on the road...

I look forward to hearing from you.

tharvey13
10-02-2013, 08:32 PM
I haven't been on here much in the past year but the more I look the more I am finding that service at the Dealerships is usually pretty bad. I love my Abarth but the dealership is horrible, they seem to have no idea of what they are doing or that they really care about Fiat in general. I moved to Nashville last year and really miss the dealer ship I got the car from, they actually seemed to care. The Dodge Dealership that the Fiat is attached to had 3 Vipers in the showroom the last time I dropped my car off, I know they are totally different classes of cars but I guarantee I would be receiving the kind of service I am with my Abarth. It is just really sad.

BigDaddySRT
10-03-2013, 07:43 AM
If the CEL Illuminates... then an Error Code is stored in the ECM.

You need to find a Studio that is up front and actually cares about their customers.

tharvey13
10-03-2013, 08:21 AM
Unfortunately I am going to have to drive over an hour to the next closest Fiat Dealership which is out of state. The code it was throwing was Turbo Under Boost. I just hope it is actually fixed when I get it back because if it fails again I think I will completely lose it.

redred
10-03-2013, 02:09 PM
Unfortunately this seems to be a trend. Love the car, love the brand. However, Studio Service is still quite terrible. Parts are not stocked. Technicians don't seem to know what they are doing. "Specialists" needing to be called in to approve or help with repairs. This is not going to go well in the long run for Fiat. I seriously hope they take a good, hard look at these situations and attempt to make some improvements. 2 week to 2 month back orders for a replacement turbo is completely unacceptable in my opinion. It's just a garrett for god's sake. If anything, Fiat should take a turbo off of the plant floor and ship it to the Studio for the customer. Make the plant wait for the replacement. The customer shouldn't be burdened with this.

(I know they told you 2 weeks, but I have a friend who has the same issue and he was told 3 weeks to 2 months for the part to come in)

Plus.... the service department here who is servicing my friends car is paying for a rental loaner. It seems like bad business on Fiat's part to be willing to pay for a rental for 2 months while a customers car sits on the lot waiting for parts.

Just my 0.02 on the matter. I hope you both get your cars fixed promptly.

tharvey13
10-03-2013, 02:57 PM
Well I hope your friend the best, I was informed the part should be in tomorrow, we'll see. But the funniest thing ever is that I just got a call from Enterprise informing me that the Chrysler 200 I have has been recalled and they need to swap it out, I mean really you couldn't make this stuff up.

MAZ
10-03-2013, 04:17 PM
To top things off I was at the Mall this weekend and the same Dealership had an Abarth on display with an Aluminum pan underneath it which just make me embarrassed. I noticed it Saturday and took the picture Tuesday evening, note that the Audi and Mini that were also on display had nothing under them.
8047
That would be the gear (5?) cover leaking just like mine did (and many others) until it was resealed.

jguerdat
10-04-2013, 08:32 AM
Could just be mall rules to protect the floor. I would have used something more classy in any event.

tharvey13
10-04-2013, 09:25 AM
I would agree with you on this except the Audi and the Mini that were on display had nothing under them.

Guest
10-04-2013, 09:29 AM
Ah but was anything IN the pan?! Maybe its the Fiat guys just being a bit more responsible? Surprised they didnt use those Abarth display tiles.

tharvey13
10-04-2013, 11:01 AM
I honestly did not feel like crawling on the Mall floor to investigate. I guess you could argue that but with all the dealings I have had with them they seem very unprofessional and incompetent. I dread having to go in there to pick up my Abarth I have been going through Chrysler to monitor the repair.

tharvey13
10-04-2013, 04:22 PM
Well the part is in after almost 3 weeks of waiting for it however the dealer could not get it done today so I guess hopefully it will be ready Monday which will make it a full 3 weeks.

Abarth Phreak
10-06-2013, 10:43 PM
Well the part is in after almost 3 weeks of waiting for it however the dealer could not get it done today so I guess hopefully it will be ready Monday which will make it a full 3 weeks.

Has Jonathan been able to provide help with this yet? (FiatCares)

WolfzGangvr6
10-06-2013, 11:35 PM
Im having the same problem with my customers car( im a fiat tech) i have added forge wastegate valve, ported throttle body, front mount intercooler, and MM piggy back. Car ran fine for about a month. Now its going into limp mode for an over boost code. Checked all hoses related to wastegate control, and adjusted forge wastegate valve three times. Its hard to do it more then that since you have to remove the heat shields and "c-clip" to break the nut loose to adjust. Chrysler/fiat is working on a flash (ecu reprogramming ) to correct this and a code for boost side evap performance. Just looking to see if anyone else has had said issues with afore mentioned bolt ons...

FiatCares
10-07-2013, 10:34 AM
Has Jonathan been able to provide help with this yet? (FiatCares)

Yes, I have been involved starting last week, and got the part to the studio. I have been communicating with Tharvey13 via PM

Abarth Five O
10-07-2013, 10:46 PM
Chrysler/fiat is working on a flash (ecu reprogramming ) to correct this and a code for boost side evap performance.

I don't recall hearing this before. Is this a new re-flash? Any recall bulletins released to owners yet? More details would be appreciated.

Fiat500USA
10-08-2013, 01:53 AM
I don't recall hearing this before. Is this a new re-flash? Any recall bulletins released to owners yet? More details would be appreciated.

A new revision is out from last month (18-028-13 REV. A) : Fiat 500 Abarth TSB-18-028-13 MIL P1CEA- Boost Side Evap Purge (http://www.fiat500usaforum.com/showthread.php?11708-Fiat-500-Abarth-TSB-18-028-13-MIL-P1CEA-Boost-Side-Evap-Purge)

There is another TSB, too, that I just posted in the TSB forum.

redred
10-08-2013, 01:15 PM
A new revision is out from last month (18-028-13 REV. A) : Fiat 500 Abarth TSB-18-028-13 MIL P1CEA- Boost Side Evap Purge (http://www.fiat500usaforum.com/showthread.php?11708-Fiat-500-Abarth-TSB-18-028-13-MIL-P1CEA-Boost-Side-Evap-Purge)

There is another TSB, too, that I just posted in the TSB forum.

That TSB only applies to the 2013's according to that post. tharvey's car is a 2012. My friends car is also a very early 2012.

I seriously hope Fiat is learning from these forums. I know two people in my area that had significant car problems that have taken months to sort out. Mostly due to lack of stock of spare parts.

Is this going to be the business model going forward??? Do we need to be worried about our cars? It's great that we have a warranty, but a two month repair is just plain ridiculous.

tharvey13
10-08-2013, 02:21 PM
I know what you mean, the repair was completed on my Abarth this morning and they are performing an extended test drive of it so hopefully when I get it back this afternoon it will finally be resolved. On a side note if your dealer has to replace the turbo make sure they order a gasket as my repair was likely delayed because they had to overnight, it did not come with the turbo.

redred
10-08-2013, 02:25 PM
I know what you mean, the repair was completed on my Abarth this morning and they are performing an extended test drive of it so hopefully when I get it back this afternoon it will finally be resolved. On a side note if your dealer has to replace the turbo make sure they order a gasket as my repair was likely delayed because they had to overnight, it did not come with the turbo.

That is exactly what is holding up my friends repair. They have the turbo, but none of the gaskets or hoses that they need to complete the repair. First the turbo was back ordered, now the other parts are.

Fiat500USA
10-08-2013, 03:27 PM
That TSB only applies to the 2013's according to that post. tharvey's car is a 2012. My friends car is also a very early 2012.

I seriously hope Fiat is learning from these forums. I know two people in my area that had significant car problems that have taken months to sort out. Mostly due to lack of stock of spare parts.

Is this going to be the business model going forward??? Do we need to be worried about our cars? It's great that we have a warranty, but a two month repair is just plain ridiculous.

I wonder if the delays are caused by dealers ordering parts on their stock order and not special orders. I don't work at a Fiat dealer, but I know in the old days, dealers got charged extra for special orders so many would just add it to a stock order that came once a week or so. This saved money. Because the Fiat business model of everyone pays one price got flushed and now it is everyone for themselves, deep discounts, etc. I have the feeling that some of theses dealers are scraping by and the results are extremely "lean" service and parts. Dealers are notoriously cheap, but when you have problems with no call backs and things like that, that points to not enough staff in my mind. They sell lots of cars, but if there is no money in them you find that out in the lack of staff and poor attitudes, etc. Hope it's not widespread.

redred
10-08-2013, 04:44 PM
Hope it's not widespread.

I hope not too. It just seems odd to me that a) the service department wouldn't stock basic items and b) that there isn't a parts center in the US that keeps stock of parts as well. Pretty much everything I've heard has been "oh that part's backordered and it won't be here for several weeks". In this day and age that just seems ridiculous. Parts orders should never take more than 3 days. If the main supplier is back ordered all the time, then someone at the supply depot needs to be replaced.

If Fiat cannot maintain a suitable supply of replacement parts for these cars, then the warranty is basically useless.

Sorry for my rants in this thread, but the various issues I've seen come up in the year that I've had my car, the common variable is always - backordered parts. Knock on wood - I've been very lucky with my car. I just worry that one day something is going to fail and I'm going to be without it for an extended period of time. Since I pay for it monthly, I'd hate to have to be making payments while I'm driving around some crappy Enterprise rental car.

tharvey13
10-08-2013, 06:31 PM
Well got it back. Runs fine (for now) but has to go back because they don't know how to put the car together correctly.

3 visits. (4th tomorrow)
30 days total.

This is how I got it back.
809480958096

musicsurf
10-08-2013, 09:27 PM
Well got it back. Runs fine (for now) but has to go back because they don't know how to put the car together correctly.

3 visits. (4th tomorrow)
30 days total.

This is how I got it back.
809480958096

Yeah, they had to replace my entire wiring harness and fuse box. Yesterday installing my boost gauge I found broken parts on my steering column, screws missing on my cowl, etc. There have been other things I have noticed installing other parts on my car. Attention to detail...

Fiat500USA
10-08-2013, 11:33 PM
I hope not too. It just seems odd to me that a) the service department wouldn't stock basic items and b) that there isn't a parts center in the US that keeps stock of parts as well. Pretty much everything I've heard has been "oh that part's backordered and it won't be here for several weeks". In this day and age that just seems ridiculous. Parts orders should never take more than 3 days. If the main supplier is back ordered all the time, then someone at the supply depot needs to be replaced.

If Fiat cannot maintain a suitable supply of replacement parts for these cars, then the warranty is basically useless.

Sorry for my rants in this thread, but the various issues I've seen come up in the year that I've had my car, the common variable is always - backordered parts. Knock on wood - I've been very lucky with my car. I just worry that one day something is going to fail and I'm going to be without it for an extended period of time. Since I pay for it monthly, I'd hate to have to be making payments while I'm driving around some crappy Enterprise rental car.

All good points. I think a lot of problems are from dealers that are being short sighted and not carrying sufficient inventory for whatever reason. It kills me to read about the sloppy treatment some folks receive. I wonder about if parts are really on back order, though or there is something else going on at the dealership level. Forgetting to order gaskets with a turbo is sloppiness or inexperience. The term back order gets used a lot in the parts business to cover up stuff like this.

As far as the company goes, I'd like to know more about the distribution channels. In the old days, there were various warehouses set up across the country. It would be good to know what steps are taken when a part goes on back order and how is it handled. I'll have to bring this up the next time I see someone.

tharvey13
10-09-2013, 08:29 AM
So I stopped by the Dealership this morning and since they have to order new side Cladding's (2nd time) I am just going to have all the repairs done at once. The car is running great though and I am not sure if the turbo was going bad for awhile or they just lose that much performance after 27,000 miles but it is a huge difference in performance. Still though I have to wait for parts to come in for this whole issue to be resolved.

Cenzo
08-26-2014, 03:57 PM
Are any of you still having the turbo issue where the boost will not go above 6 PSI? I am currently in a lawsuit with FIAT because of this issue. My 2013 Abarth now has 33,000ish miles on it and this issue surfaced at 8,000ish. FIAT has replaced: Turbo, Wastegate, Intercooler inlets, Silnoids, Headliner, Instrument cluster, O2 sensor, Boost pressure sensor...repaired rocker panel falling off, repainted windshield trim, replaced headliner... you name it, and this problem still persists.

Like I said this started about 20,000 miles ago and the engine light use to come on... now the the P0299 code has been removed from diagnostic system, the code does not store and you have to get a screenprint when the issue/code is active. Otherwise I suggest taking video with your phone to prove the case.

I am asking around because I noticed this thread when researching the problem a while back. Wanted to see if anybody is still having this issue. I strongly believe FIAT/Chrysler Group is trying to cover this up by removing the code and flashing software updates to affected vehicles. If you are still having the 6 PSI issue even after multiple repairs, lets talk.... might be able to put together a Federal class action suit.

mot700
08-27-2014, 03:50 PM
Are any of you still having the turbo issue where the boost will not go above 6 PSI? I am currently in a lawsuit with FIAT because of this issue. My 2013 Abarth now has 33,000ish miles on it and this issue surfaced at 8,000ish. FIAT has replaced: Turbo, Wastegate, Intercooler inlets, Silnoids, Headliner, Instrument cluster, O2 sensor, Boost pressure sensor...repaired rocker panel falling off, repainted windshield trim, replaced headliner... you name it, and this problem still persists.

Like I said this started about 20,000 miles ago and the engine light use to come on... now the the P0299 code has been removed from diagnostic system, the code does not store and you have to get a screenprint when the issue/code is active. Otherwise I suggest taking video with your phone to prove the case.

I am asking around because I noticed this thread when researching the problem a while back. Wanted to see if anybody is still having this issue. I strongly believe FIAT/Chrysler Group is trying to cover this up by removing the code and flashing software updates to affected vehicles. If you are still having the 6 PSI issue even after multiple repairs, lets talk.... might be able to put together a Federal class action suit.

It happens to me from time to time, but only under certain conditions. Never had a check engine light but sometimes when I am in sport mode, the car won't boost over 6 psi. It seems too happen when I am on the highway in 5th gear and I let the car coast to a slow speed in 5th. When I go to downshift and speed up, it won't boost. No CEL but when I shut off the engine and restart, it works fine. Weird and annoying.

MAZ
08-27-2014, 04:18 PM
Was a root cause to this boost issue ever revealed?

mot700
08-27-2014, 07:32 PM
Was a root cause to this boost issue ever revealed?

Yeah, I would like to know the answer to this too

Sales@Tork
08-28-2014, 05:37 PM
I know in the dart community this is a huge issue. Most of the dealers have thrown everything from new turbos to wastegate solenoids and harnesses. It seems there is no specification on wastegate preload with many of them coming with none. Adding 4-5mm of preload has seemed to fix this issue. A simple search of the dart forums will reveal plenty of threads on the P0299 code

mot700
09-17-2014, 12:19 PM
Does anyone with a Uni-Chip or other piggyback installed, still have this issue?

mot700
09-17-2014, 12:21 PM
Does anyone with the Uni-Chip or other piggyback installed have this problem? Just wondering if I can use this with my wife as an excuse to get one :)

Purgatory
09-17-2014, 11:54 PM
Does anyone with the Uni-Chip or other piggyback installed have this problem? Just wondering if I can use this with my wife as an excuse to get one :)

I am using the Uni-Chip Stage I, about to be Stage II, and have never had a CEL come on, no matter how hard I push or drive the car. But then I never had one prior to putting on the Uni-Chip either.

Crazy Otto
01-15-2015, 10:23 PM
Gave dealer car whilst I was on vacation. Turbo replaced. They gave me new plugs. 32k on car.